Our Service

A comprehensive range of employment and newcomer programs and services that promotes self-awareness and self-reliance, adaptability and individual empowerment.

Our Commitment

YMCA Employment & Newcomer Services is committed to you and our community. We believe in quality customer service. You can expect….

A confidential, timely, reliable, individualized, accessible service. You will work with knowledgeable professionals who are courteous and approachable.

Your Feedback

We like to receive your comments and concerns about our services. We encourage you to let us know by completing a comment card or talking to our staff. All suggestions and complaints are taken seriously and responded to within one business day.

Your Rights

We guarantee to you the following rights:

• Courteous Service – Staff treat all customers equally in a warm and welcoming manner.

• Knowledgeable Professionals – Staff are well trained and current with respect to issues facing our clients.

• Confidentiality – Participants and employers are guaranteed the right to confidential services.

• Accessibility – Our facility and our staff are accessible to our clients physically and linguistically.

• Delivery and Timely Services – Service delivery standards are provided in writing and upheld by our staff.

• Reliable Service – Both physical and program standards are of the highest quality.

• Accessible Complaints Procedure – Customer concerns are taken seriously and addressed in a timely manner.

To provide feedback or share any concerns, please feel free to contact the following:

Whitby/Pickering: Christine Murphy:
Christine.Murphy@ymcagta.org

Scarborough: Garth Neilson:
Garth.Neilson@ymcagta.org

North Scarborough: Garth Neilson:
Garth.Neilson@ymcagta.org

North York: Luca Sirianni:
Luca.Sirianni@ymcagta.org

Etobicoke: Winnie Ngo:
Winnie.Ngo@ymcagta.org

Mississauga: Laura Mordini:
Laura.Mordini@ymcagta.org

Richmond Hill: Megan Thomas:
Megan.Thomas@ymcagta.org