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YMCA Web site Privacy Statement

The YMCA is committed to protecting personal information, by following responsible information handling practices in keeping with privacy laws.

The YMCA uses modern information and communication technologies to support our YMCA activities. Our Privacy Statement covers the YMCA and our Web site.

Anonymous Access
You can access our Web site home page and browse our site without disclosing your personal data.

We collect information about you only if you volunteer it.

YMCA eConnect on-line registration uses session cookies which are temporarily stored in your computer’s memory (RAM). These session cookies only work during a single browser session. When the browser exits, these cookies are erased.  These cookies are used to manage your on-line registration including basket information and login information.   To optimize your experience in YMCA eConnect Web site, please set your browser's privacy level to its default setting of medium, or select the "Always allow session cookies" setting.

Services and links of our Web site 
Our Web site enables you to communicate with us.

Because YMCA wants your Web site experience to be informational and resourceful, our Web site also provides a number of links to third party sites.

YMCA of Greater Toronto assumes no responsibility for the information practices of sites you are able to access through our site. We encourage visitors to review each site's privacy policy before disclosing any personally identifiable information.

Your choice
We collect personal data you volunteer online, or when you make use of or register for our programs and services, in order to better meet your program, service and information needs.

We also use and disclose data, which does not identify individuals, for statistical purposes to develop and enhance YMCA programs and services.

We may also collect personal information in order to satisfy legal, government and regulatory obligations.

If you supply us with your contact information, you may hear from us about important information concerning the YMCA program or service in which you are registered.

You may also hear from us about other YMCA programs and services that may interest and benefit you. If you do not wish to hear about other YMCA programs, services or opportunities, please complete our Opt-out form, or contact YMCA Contact Centre at (416) 928-9622, to receive an Opt-out form you can complete and return to us.

If you wish to reverse your previous opt-out choice and receive information about other YMCA programs, services and opportunities, please contact our customer service at (416) 928-9622. 

Information sharing
We do not sell personal information we collect.

We will not disclose your personal information to anyone else without your prior knowledge or consent, except when required by a government body or agency, or as permitted by law.

Children's Privacy
The YMCA of Greater Toronto, in keeping with our Mission and Vision, believes in the development of healthy, confident children.

For children under 12 years of age, we will obtain permission from a parent or legal guardian to collect and use personally identifiable information about a child.

Confidentiality / Security
YMCA maintains physical, electronic and administrative safeguards that are appropriate to the type of personal information we obtain from you.

YMCA staff and volunteers having access to personal data are required to respect the confidentiality of personal information and handle it responsibly.

Privacy Questions
If you are aware of any inaccuracy or changes in the personal information which we hold about you, please contact a YMCA staff at your local YMCA.

If you have an inquiry about YMCA privacy practices, please contact a senior staff at your local YMCA or the YMCA Contact Centre at:

YMCA of Greater Toronto Contact Centre 
2200 Yonge St., Unit 300, Toronto, ON M4S 2C6
Tel. (416) 928-YMCA (9622)
Tel. 1-800-223-8024
Fax (416) 928-2030
memberservices@ymcagta.org

If you have a complaint or concern about YMCA's information handling practices, we encourage you to talk to us.

In most cases, discussing your concern with a Vice President or General Manager for your YMCA program or service, will address your concern.

If the problem is not resolved to your satisfaction, you can call the YMCA Contact Centre (see contact information above). You will be asked to provide the following information in writing:
  • Your name, address or fax number where you prefer to be reached
  • Nature of your complaint, relevant details, and what you would like us to do
  • Name of the YMCA staff with whom you have already discussed the issue.

The YMCA will investigate and assist with resolving your concern.

Ongoing Relevancy
The YMCA regularly reviews its policies and procedures to ensure we remain current with changing laws and evolving public expectations..

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