Monitoring and recalibrating our plan

As our world continues to change on what often feels like a daily or even hourly basis, crafting a plan to guide our charity for the next five years has been challenging. From the start, we knew Ignite the Light would need to be flexible so our YMCA could continue to adapt to new needs as they evolve.

To that end, we will use a number of tools and checkpoints to monitor our progress against our strategy and recalibrate our plans as needed.

1. Key performance indicators

A set of six key performance indicators (KPIs) has been developed that our charity will track and report on over the course of Ignite the Light:

  • Subjective well-being (self-reported) of YMCA program participants
  • YMCA participants’ perception of the YMCA’s contribution to their well-being
  • Net promoter score (participants’ likelihood of recommending the Y to others)
  • Number of registered participants in YMCA programs
  • Number of unregistered participants in YMCA programs (e.g., workshops and drop-ins)
  • Number of YMCA locations

2. A phased approach

We will deliver on Ignite the Light in two phases. The first spans the initial 24 months of the five-year period, when we will continue to respond to and recover from the pandemic. A built-in checkpoint will help us take stock of our progress and make adjustments as needed before heading into the second phase, which encompasses the following three years.

We use strictly necessary, performance, functional, and marketing cookies to ensure our website runs smoothly, enhance your browsing experience, and present you with personalised content. By clicking “Accept All”, you consent to our use of such cookies. You can change your preferences by clicking “Show Options”, or at any time via the “Cookie Consent” link at the bottom of each page.

Strictly necessary and performance cookies

Strictly necessary cookies are required for the website to function properly, while performance cookies enable us to record and optimise our website performance without storing your personal data. These cookies cannot be turned off.

  • Marketing cookies are placed by us and third-party partners to help deliver more relevant content and offers to you, based on your interests.

  • Functional cookies allow us to remember your choices (such as your choice of country and language preference) when you return to our website and app.