Frequently Asked Questions
Answers to many of your most commonly asked questions about our health and fitness centres are below. We continuously update this page with new information. If you still have questions, please contact us.
Frequently Asked Questions
- Children under 10 must be supervised by someone 16 years of age or older at all times
- If you’re 13 and up you can use all spaces inside the YMCA on your own.
- If you’re 10-12 you can use all spaces on your own except the conditioning room floor. Children 10-12 years of age must be supervised by someone 16 years of age and older on the conditioning room floor.
No, you do not have to book your time on the conditioning room floor.
Yes! Guests can purchase a day pass at the front desk and staff will help to schedule them in for any programs.
You can book your Group Fitness, Rec Sports and Aquatics time using our YGTA Shine On Health & Fitness App.
You can also book by using our live chat function or emailing us. We encourage you to give our app a try, though. It’s super easy and means you won’t have to wait for one of our staff to get back to you.
The YGTA Shine On Health & Fitness App can be accessed via our web portal or through our mobile app on both Android and IOS operating systems. Click here to register.
Bookings with the Family label mean you are reserving a spot for you and three other members of your household. A total of four members in your party can play together.
You must schedule this activity ahead of time using the YGTA Shine On Health & Fitness App.
Participants under 10 must be accompanied by a caregiver who is at least 16 years of age or older. One family booking equals up to four people in your household. Program availability varies by location. Find out what’s available at your Y.
Participants, staff and volunteers are no longer required to wear masks in our Health and Fitness centres. We recognize that each individual lives with different circumstances and vulnerabilities and may make decisions that are different from others. If you feel more comfortable wearing a mask, we encourage and support your choice to do so.
Disposable sanitizing wipes will be available to wipe your equipment down before and after using it. Staff will be focused on ensuring high-touch areas are routinely disinfected.
Thank you for your interest in volunteering at the YMCA of Greater Toronto!
Our volunteer opportunities are always changing and you can visit our Volunteer Opportunities page periodically for the latest updates. If you are interested in any of the positions we have available, please complete our online volunteer application to begin the process. If you are a previous volunteer and would like to return, kindly connect directly with your staff partner. Should you have any additional questions about volunteering, please email email@example.com.
Applicants who are accepted as a volunteer or student placement are required to provide proof that they are fully vaccinated against COVID-19 or have a valid medical or other Human Rights Code-related exemption prior to their start date and as a condition of their volunteer role. Our team will ask for these details at the end of the screening process.
Absolutely! Feel free to bring your own; however, we have lots of equipment available for your use.
We highly encourage anyone who has equipment to bring it in.
Please visit the Children’s Registered Programs page to find out more about our next available sessions and important registration dates.
Please visit the Children’s Registered Programs page to find out more about our next available sessions and important registration dates
It depends on your local Y. Some locations have a designated area where family members can watch the child and other centers have limited space available. Depending on your location, you may need to make arrangements to wait elsewhere until the class is over.
If your child is a beginner, they do not need to buy a uniform. Have them try it out for the first few weeks to decide if they like it first.
To cancel your registration please login to your My Y account
If you have any questions feel free to use our virtual chat function to get a hold of our member services team.
To cancel your membership, please visit the membership page.
YMCA Etiquette Statement: The YMCA is a shared experience for everyone to enjoy. Each of us can make it better for all by being considerate to others. YMCA members, staff and volunteers all pledge to treat one another with respect and dignity. Use of your membership card indicates agreement with YMCA etiquette.
After six years of keeping our fees flat, the YMCA decided to introduce a modest increase in membership rates. This will ensure we can continue to deliver quality programs and services to our community. The fee increase will also help cover rising operational costs and allow us to maintain and improve our facilities.
The new membership rates take effect on April 1, 2024. The update will be automatically reflected in your My Y account.
Operational costs have increased significantly over the past few years without any fee increases. As a result, we recently embarked on a review of all membership and program fees. On February 1, we increased Personal Training fees and are in the process of increasing membership fees. We aren't increasing other items like registered programs, towel services, or join fees. We'll notify you in advance if we adjust other fees in the future.
Yes. Although we have kept the fee increases modest, we understand everyone's circumstances are unique. As a charity, we do not want our updated pricing to affect your ability to continue to enjoy the YMCA. If applicable, we encourage you to consider our Financial Assistance program.
Yes. The increase will be proportionate to your current financial assistance rates, which will remain unchanged. For example, if the standard fee increase is $2/month and your standard assistance rate is 50%, your increase will be just $1 (or 50% of $2). Please notify us if your financial circumstances have changed and you need to adjust your financial assistance.
Fee reviews are conducted periodically to ensure the YMCA's financial sustainability as a charitable organization. Any future adjustments will be communicated in advance, and member feedback will be considered in the decision-making process.
Members are informed of changes or updates through various communication channels, including emails, notices within the facility, and updates on our website and the Shine On app if necessary. We are committed to keeping our members well-informed.