Customer Service/Administrative Volunteer

17 October 2023 / Open
Time CommitmentMinimum one hour per week for three months.
Minimum Age15
Location(s)Available at Peel employment centre.

Program Description

YYMCA Employment Centres offer a variety of services to help youth and adults gain employment. Job seekers can benefit from our free employment programs and resources, attend free workshops and get one-on-one personalized support from our professional staff.  

Major Duties
Major Duties May Include:

  • Creating a welcoming environment for members; maintaining reception area by organizing pamphlets, and updating information.
  • Updating job postings and job fair board.
  • Answering phones in a friendly and professional manner and organizing faxes.
  • Confirming and booking appointments and responding to enquiries for specific employment programs.
  • Conducting tours of the centre and its resources.
  • Preparing new member files, tracking daily sign-in sheets and assisting with mail-outs.
  • Helping with translation or interpretation for members with lower levels of English proficiency
  • Virtual duties may include:
    • Recording information as needed.
    • Creating reports, updating paperwork and maintaining documents.
    • Performing general office clerk duties.


  • Minimum age 15.
  • Volunteers 18 years of age or older will need to provide a Vulnerable Sector Screening from their local police service before their first day of volunteering and every three years on the anniversary of their first day of volunteering.
  • Strong communication and organizational skills.
  • Strong ability to relate with diverse people.
  • Ability to maintain confidentiality and be sensitive to members’ needs.
  • Basic knowledge of computer skills and office equipment.
  • Ability to work and multi-task within a team setting in a fast-paced environment.
  • Knowledge of a second language an asset.


  • Make a difference in the lives of people in your community.
  • Develop interpersonal and communication skills with members and other staff.
  • Learn about diversity at the YMCA and meet new people from all walks of life.
  • Gain valuable Canadian work experience.
  • Be a part of the YMCA team and promote the YMCA Mission, Vision and Values.

How to apply

Complete the online volunteer application. You will need to provide the position title and location information of this position during step 3 of the application.

Looking for a Different Role?

Check out the full list of our volunteer opportunities.

Why Volunteer for the Y?

The YMCA of Greater Toronto aspires to be a great place to volunteer that is committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. Guided by our shared values — kindness, well-being, integrity, inclusiveness, respect, and optimism — the YMCA provides thousands of volunteers with meaningful positions and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities.

Our Commitments

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association.

We are committed to an environment that is barrier free. If you require accommodation during the interview process, please inform us in advance to arrange reasonable and appropriate accommodation.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. As outlined in our 2020–2025 strategic plan, Ignite the Light, we are focused on boosting well-being and promoting equity across the Greater Toronto Area (GTA). In the future we see for our region, everyone will have opportunities to shine their brightest.

Mirroring the diversity we’re privileged to have in the GTA, our YMCA offers a variety of programs responding to the needs of our communities. For 170 years, the YMCA of Greater Toronto has provided opportunities for people to shine through a variety of programs and services including health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. When you donate to the YMCA of Greater Toronto, you help ensure more people get access to these vital programs that help them connect, grow, and reach their full potential.